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Fraudsters prey on businesses

publisher Apr 2, 2020 - 1:28pm

The Ontario Provincial Police (OPP) urges businesses to verify who you're dealing with before conducting remote or online sales.

The OPP in eastern Ontario has responded to numerous calls from businesses, including automotive and recreational vehicle dealerships, who fell victim to Card-Not-Present (CNP) Frauds. 

The fraudsters contact a business to place an order for a product by way of phone, email or website, with plans to make the payment using a stolen payment card and counterfeit driver's licences.

The business, believing it to be a legitimate purchase, requests a driver's licence, then processes the payment on stolen payment card(s). The business provides the product(s) through a shipping company or to an individual picking up the product using a rented van or trailer (also rented with a stolen payment card).

Eventually the real cardholder identifies and disputes the unauthorized charge. As a result, the business receives a charge back and is responsible for paying back the amount charged on the stolen card.

Tips to protect your business:

• Watch for orders made using different names, addresses and card numbers but are from a single IP (Internet Protocol) address;

• Prior to shipping merchandise, take steps to verify the information provided by the customer (telephone number, email address, shipping address etc.);

• Be sensitive to priority shipments for fraud‐prone merchandise, which may indicate a fraudulent transaction;

• Be aware of orders that occur with a request for urgent shipment, especially if the shipping address does not match the billing address on the credit card provided;

• Be aware of orders from repeat customers that differ from regular spending patterns; and

• Contact your processor and ensure security measures are established to prevent victimization and reduce unwanted chargebacks.

Businesses who accept CNP orders can better avoid fraud by using the automated verification tools supported by their acquirer and the payment associations.

If your business has become a victim of the Card-Not-Present Fraud, contact your local police service and the Canadian Anti-Fraud Centre at 1-888-495-8501 (toll free) or report online at You can also call Crime Stoppers at 1-800-222-8477 (TIPS) or report the incident online at


More testing centres

publisher Apr 2, 2020 - 8:46am

COVID-19 testing centres have opened in Cornwall, Casselman and Winchester to check people with  moderate, worsening but non-severe symptoms.
The Eastern Ontario Health Unit (EOHU), in partnership with the Cornwall Community Hospital (CCH), is opening a centre April 2 at the Community Addiction and Mental Health Centre, located immediately north of CCH at 850 McConnell Avenue in Cornwall.
Please call the centre between 8:30 a.m. and 3:30 p.m., Monday through Friday, to book your appointment at 613-935-7762.
Drive-Through in Casselman
The EOHU, in partnership with the Hawkesbury and District General Hospital, is opening a drive-through centre in Casselman April 2 at the EOHU’s Casselman office, at 872 Principale St.
It will be open Monday through Friday from 9 a.m. to 3 p.m.
A new assessment centre in Winchester opened April 1, at the Lions Club hall at 515 Albert St. and will be open Monday to Friday, from 12 to 6 p.m. The centre is being operated by Winchester District Memorial Hospital (WDMH) staff and physicians.
The aim of the drive-through testing centre is to increase access to COVID-19 testing for EOHU area residents, while reducing the strain on 911, EMS, primary care and hospital emergency rooms so that they can focus on urgent care. “We’re hoping that opening the testing centre will also reduce the risk of spreading the virus in hospitals and doctors’ offices, protecting healthcare workers and other patients from COVID-19 infection,” says Dr. Paul Roumeliotis, Medical Officer of Health.
The EOHU stresses that not everyone who is concerned that they may have COVID-19 should use the testing centres. Only people who have worsening, but not severe, COVID-19 symptoms (such as fever and worsening cough) should call for an appointment. Not everyone who calls will be eligible for an appointment to be tested; the decision to test will be based on the most current Ministry of Health case definition guidelines:…
Those with mild symptoms that can be managed at home should not call the centre as they will not be tested. Individuals with mild symptoms should self-isolate at home for 14 days from the onset of symptoms and notify those that they may have been in contact with 2 days prior to having symptoms. People who have symptoms and are age 70 or over, or who have chronic medical conditions or compromised immune systems should call the EOHU at 613-933-1375 or 1-800-267-7120. Anyone experiencing severe symptoms such as difficulty breathing should call 911 or go to the hospital emergency room.
“Unique to the Cornwall COVID-19 testing centre, people arriving for testing will be greeted by a mental health and addiction counsellor. We recognize that many in our community are feeling anxiety and stress during this particularly difficult time; we are hopeful that this support will help,” explains Jeanette Despatie, President and CEO of Cornwall Community Hospital.
Additional testing centres may also open in the region. The EOHU will notify the public when these centres become available.
For more information on the Cornwall COVID-19 testing centre, or on COVID-19 in general, visit


Sûreté du Québec checks motorists

publisher Apr 1, 2020 - 4:42pm

SQ officers have set up road blocks on the Grenville side of the Long Sault Bridge between Hawkesbury and Grenville to control the spread of COVID-19.
Police are ensuring that visitors from Ontario are entering the province for an essential reason.

In order to contain the spread of COVID-19, the Government of Québec adopted Ministerial Order 2020-013 today aimed at limiting travel to and from four new regions of Québec, including the MRC d’Argenteuil. As of noon today, checkpoints have been set up around and within the MRC d’Argenteuil.
According to the Ministère de la Santé et des Services sociaux and the Sûreté du Québec, travel should be limited to trips for medical reasons and work when teleworking is not possible. Roadside checkpoints will reduce travel into and out of certain regions and territories that are more vulnerable and help contain the spread of the virus.
In the case of the MRC d’Argenteuil, these control measures are aimed at preserving the low infection rates currently found in the region. To keep these rates as low as possible, the MRC d’Argenteuil reminds the population that it is more important than ever to follow self-isolation and social distancing measures and to apply government directives to the letter. This is not the time to relax our efforts!
The MRC d’Argenteuil Council applauds this decision by the Government of Québec to set up checkpoints along the roads leading to its territory. “We are aware that these are restrictive measures, but in the current context, we must redouble our efforts to protect the public. Everyone’s cooperation is essential,” said MRC warden Scott Pearce.

Home connection survey

publisher Apr 1, 2020 - 2:51pm

The Upper Canada District School Board is asking parents that may not have internet access at home or lack the number of devices needed for each child to engage in online learning activities, or to support their special education programming, to complete an online  survey or call 1-888-593-5556.

The online survey is at :…

13 cases

publisher Apr 1, 2020 - 10:47am

The number of confirmed COVID-19 cases in the region served by the Eastern Ontario Health Unit has increased to 13, with all of the new cases being Stormont-Dundas-Glengarry residents.

A woman in her 30s and two men in their 50s have tested positive.

How the woman, who is in isolation, contracted the disease is still under investigation.

The men, one of whom has recovered, both have returned from travelling to the UK and Pakistan.

The other male patient is in isolation.

Board to support food banks

publisher Apr 1, 2020 - 10:10am
Food from Upper Canada District School Board (UCDSB) school nutrition programs will be diverted to area food banks to assist families during the COVID-19 crisis.

The move is being taken under an agreement between the Upper Canada Leger Centre for Education and Training (UCLCET), which runs school nutrition programs on behalf of the school board, and the Ministry of Children, Community and Social Services, which funds them. Food banks in Hawkesbury, Rockland and Cornwall are among those receiving the donations.

Schools closed at least until May 4

publisher Mar 31, 2020 - 3:01pm

Ontario public schools will remain closed at least until the first week of May, the Ontario government has announced.

Schools will be closed to teachers until May 1 and to students until May 4.

As these dates come closer, this decision will be re-evaluated based on public health advice. The closure may be extended if necessary to protect the health and safety of students, families and staff against the COVID-19 virus.

Private schools, licensed child care centres and EarlyON programs will also remain closed until April 13, according to the Declaration of Emergency, which only allows closures to be extended for one 14-day period at a time. Select centres designated to support frontline health care workers and first responders will remain open.  

To ensure continuity of learning, the government is launching the second phase of Learn at Home. Developed in conjunction with education partners, the government is establishing clarity for parents, enhancing education supports, and creating opportunities for teachers and educators to connect with students.

"The decision to extend school closures was not made lightly. We know from the medical experts that the next two weeks will be critical in the fight against COVID-19 and that's why we're taking further action to keep our kids safe and healthy by having them stay home," said Premier Doug Ford. "At the same time, we cannot put the school year in jeopardy. That's why we're providing additional tools for at-home learning and ensuring students from kindergarten to Grade 12 to postsecondary education can finish their academic year and get the credits they need to graduate."


Games up in the air

publisher Mar 30, 2020 - 1:36pm

No decision has been made yet on how COVID-19 will affect the 2020 edition of the Glengarry Highland Games.

President Eric Metcalfe says, "We know that many people are wondering what will happen to the Games this year. Will they be cancelled or will they be a go? Right now, we are watching the world situation very carefully. At this point, we  have made no decision to cancel the Games. You can be sure that we will let you know when and if the situation changes."

However, all advance ticket sales including legacy grandstand tickets are on hold and sales will not start at their usual time. As
well, reservations for RV Camping sites on are hold.

"Good luck and good health to everyone and with God’s blessing we will see you at the Games, July 31-August 1, 2020," he says.


Be honest; you will not be judged

publisher Mar 29, 2020 - 12:59pm
Note from Hopital Glengarry Memorial Hospital:
We know that COVID-19 is scary, there are a lot of unknowns and things are changing by the minute. It is imperative that we follow Ministry Guidelines and self-isolate, social distance, wash our hands, and don’t touch our faces.

PLEASE, BE HONEST WITH the Screener when you call an ambulance or approach a hospital for help. Be truthful if you have a fever and/or cough and/or travel history. You will not be denied health care if you say yes. You WILL BE TREATED.

Please remember that it's not just your life that is in danger, but also those of the workers at the health care facility. We need to know your accurate symptoms so that we can protect our staff and other patients appropriately.

Be truthful. We won’t judge. We will be more than happy to treat you in the most appropriate area of the hospital donning our most appropriate PPE equipment. Thank you!

Five new cases

publisher Mar 29, 2020 - 12:45pm

An increase in positive COVID-19 cases in the Eastern Ontario Health Unit region over the last day is a strong reminder of the importance of following public health advisories on staying home and physical distancing, as the threat of spreading the virus grows.

The Eastern Ontario Health Unit (EOHU) has received confirmation of five new cases of COVID-19 in the last day, all in the counties of Prescott-Russell. One patient is currently in intensive care at the Cornwall Community Hospital. The latest cases bring the total number in the EOHU region to nine. Of these, four have no travel history, and it is believed they may have become infected through the community.

“We know that there is community spread of COVID-19 elsewhere in Ontario and Canada, and we believe that our area is no exception,” states Dr. Paul Roumeliotis, Medical Officer of Health. He adds that the increase in cases is not unexpected. The health unit is currently waiting on hundreds of test results for residents across the EOHU territory, and expects the numbers to grow not just in Prescott-Russell but throughout the region. “I want to make it clear that while the new cases are in the Prescott-Russell area, residents in the rest of the region should not feel that their risk is lower. We strongly encourage everyone to continue staying at home as much as possible, and practise physical distancing to reduce the threat of spread.”

The EOHU is urging residents to remain at home and avoid all non-essential outings. When going out for absolute essentials like groceries and medication, everyone must maintain a minimum distance of 2 metres (6 feet) from one another. A 14-day quarantine is also now mandatory for all Canadians returning from travel outside of the country. Returning travellers must go straight home upon their return to the country, and rely on help from family, friends, their municipality and local agencies for anything they need.

If you think you may have COVID-19 symptoms or have been in close contact with someone who has it, first self-isolate and then use Ontario's Self-Assessment Tool to see if you need to seek further care.

If you need further assistance, call TeleHealth Ontario at 1-866-797-0000 or your health care provider. You can also call the EOHU at 613-933-1375 or 1 800 267-7120.

More details on how to protect yourself and your family from getting or spreading COVID-19 are available on the EOHU’s website at The website also includes local updates, what to do if you have symptoms, information on testing/assessment centres and more.

Visit Ontario’s website at to learn more about how the province continues to protect Ontarians from COVID-19.


State of emergency

publisher Mar 26, 2020 - 6:13pm

In response to growing concerns over COVID-19 in Eastern Ontario, the United Counties of Stormont, Dundas and Glengarry (SD&G), the United Counties of Prescott and Russell (UCPR) and the City of Cornwall declared a state of emergency Thursday.

SDG Warden and South Glengarry Mayor  Frank Prevost said that by declaring an emergency, the counties would be able to access additional resources. He added that lower tier municipalities, like North and South Glengarry, do not have to make similar declarations at this time.

“Declaring a state of emergency is not a decision we took lightly, but it was the right decision to make,” says Bernadette Clement, Mayor of the City of Cornwall. “This will help us to come together more effectively to care for the most vulnerable among us, to deploy needed action quickly, and to efficiently coordinate preventive measures.”

Although there have only been four confirmed cases of COVID-19 within the combined jurisdictions to date, there are over 300 tests with results still pending.

Public health authorities fear the virus is now spreading on two fronts: through the community from one individual to another, as well as area residents returning from their travels abroad.

“Over 50 per cent of cases in Canada are not linked to individuals who have travelled abroad or been in contact with people who did,” says Dr. Paul Roumeliotis, Medical Officer of Health at the Eastern Ontario Health Unit (EOHU).

“This means there is now community spread of COVID-19 across the country, and our area will be no exception.” The increasing threat of COVID-19 points to the importance of physical distancing as a measure to counter its spread. The public is therefore being asked to stay home as much as possible and to avoid all non-essential outings. When going out for absolute essentials like groceries and medication, everyone must maintain a minimum distance of 2 metres (6 feet) from one another.

Mr. Prevost states that while residents shouldn’t panic about the state of emergency, they should take public health advisories very seriously. “I want residents to understand that we have taken this measure to enable us to access additional resources to respond to COVID-19.”

Pierre Leroux, Warden of Prescott-Russell, echoes Mr. Prevost’s message. “While the situation regarding COVID-19 is still manageable in our area, declaring a state of emergency will allow the redeployment of county resources, such as personnel and equipment, to where we need them most.”
Mandatory 14-day quarantine for returning travellers

Authorities at all levels of government are reminding residents that a 14-day quarantine is now mandatory for all Canadians returning from travel outside of the country. Returning travellers must go straight home upon their return to the country, and rely on help from family, friends, their municipality and local agencies for anything they need. For more information about COVID-19, please consult, Ontario’s website at, where you’ll find a self-assessment tool, and the federal government’s website at


Program swamped

publisher Mar 26, 2020 - 3:36pm

The Cornwall  and The Counties Community Futures Development Corporation has been swamped by applications for help under the COVID-19 emergency loan program.

As anticipated, response to the program has been overwhelming, and as a result over-subscription to the program is imminent. Due to this overwhelming response the CDFC is unable to accept any additional applications as of 5 p.m. today.

Anyone who has already submitted all their documentation to the CFDC will still be moved through the underwriting process.


Hospital supplies stolen

publisher Mar 26, 2020 - 2:54pm

A notice from Hôpital Glengarry Memorial Hospital in Alexandria:

"We would have hoped it would go without saying, but unfortunately, we find ourselves in a position of asking... Please don't steal masks, gloves, hand sanitizer, etc. from hospitals. Our staff and doctors need these supplies to ensure their safety and that of our patients. We know COVID-19 is scary, but when you steal supplies from the hospital, you are putting everyone who works at the hospital and every patient who comes here at risk. Stay home, wash your hands frequently, avoid touching your face, practice social distancing. These are the best ways to protect yourself and your loved ones. If you are experiencing a medical emergency, go to the emergency department. Our staff will take good care of you."