The Glengarry News

Hydro

Power outages

publisher Apr 4, 2018 - 4:33pm

More than 5,000 Hydro One customers in Stormont-Dundas-Glengarry will be without power until 5 or 6 p.m. Outages affecting 5,169 customers in South Glengarry are scheduled to be resolved by 5 p.m. Electricity is expected to be restored to some 110 customers in the Alexandria area by 6 p.m. High winds are blamed for the blackouts.

Updates can be checked out at the outage map here.

150,000 powerless

publisher Jan 12, 2017 - 9:11am

About 150,000 Hydro One customers have been affected by outages caused by high winds. Alexandria and Casselman were particularly hard hit Wednesday, with service being interrupted in the early morning and not being restored until late afternoon.

The current outage in Alexandria is scheduled to be resolved by 11:15 a.m.

"Crews have worked tirelessly to restore power to the majority of customers in less than 24 hours, after a storm event, for the second time in one week," said Greg Kiraly, Chief Operating Officer, Hydro One. "Our dedicated staff will continue working until every customer is restored."

Customers looking for information on power outages can call 1-800-434-1235 or download the Hydro One power outage app. Customers can also register to receive proactive personalized text or email alerts about power outages. Customers can register for Outage Alerts online at HydroOne.com/MyAccount.

If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235. Safety is at the core of everything Hydro One employees do. Not only are our crews trained in First Aid, every Hydro One vehicle is equipped with a First Aid kit.

2,538 customers powerless

publisher Jan 4, 2017 - 3:18pm

High winds, freezing rain and heavy snow have left some 2,538 Hydro One customers in the area without power.

Across the province, there are 248 active outages affecting over 28,000 customers. Where safe, Hydro One crews are out assessing damage and restoring power to customers.

"Crews have been working since last night to restore customers and won't stop until every customer has their power back," said Greg Kiraly, Chief Operating Officer, Hydro One. "Tree contact accounts for over 30 per cent of outages and this type of weather can cause trees to fall on our lines and damage equipment. Stay 10 metres away from any fallen power lines."

Customers looking for information on power outages can call 1-800-434-1235 or download the Hydro One power outage app. Customers can also register to receive proactive personalized text or email alerts about power outages. Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at HydroOne.com/MyAccount.

If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235.

Outages

Help with your Hydro bill

richard Nov 11, 2015 - 7:53am

The SDG Legal Clinic is helping low-income people apply for the new Energy Support Program, which offers payments to help you pay your Hydro bill. Representatives of the clinic will be at the Glengarry Interagency Council, 3535 County Road 34, Alexandria, November 17 from 10 a.m. to 2 p.m.
You will need to bring:
Your electrictiy bill account number, service address and account holder details, the birth dates and names of all the residents in your home, social Insurarnce numbers, individual tax numbers or temporary taxation numbers for all residents over the age of 16 years.